Yes, we have full time staff on site Monday through Friday, with Community Ambassadors and Security around on the weekends.
We also have a 24/7 phone line for emergencies and the General Manager is always on call for emergencies.
Yes, each tenant in the unit is required to carry their own tenant’s insurance for their own belongings.
Tenant’s insurance covers your personal property inside of the apartment and also provides liability coverage for accidental damages or injuries to guests.
This is required for most rentals to ensure that your belongings are protected! It’s in your best interests to cover yourself in case there’s ever an emergency.
We have professional cleaning staff in our buildings who maintain the common areas and entrances.
When a roommate decides to leave your lease, you and your unit will need to find a new tenant who will take over their space on the lease agreement.
Any new tenants need to submit an application, guarantor forms, and other required documentation to be added to a Lease Assignment. Lease Assignments transfer the responsibility of the lease from one tenant to another.
Community Ambassadors, or CAs as we call them, are our resident student staff that live in the building.
They help the Building Management Team coordinate events, communicate with their floors, and build a community in the building.
You can look for active job postings to see if we currently need CAs in your city.
Questions or concerns should be directly to the Building Management Team through our property management software, Buildium.
Buildium hosts all maintenance requests and inquiries and is consistently monitored to ensure you get a response as quickly as possible.
University Apartments (UA) manages our buildings in house with a full management team.
At each property we have a dedicated group of staff just for those tenants and that building, and we also have a head office team at UA who oversee the success of all buildings in the cities we are located in.